Internal Medicine & Primary Care has been recognized as a Patient Centered Medical Home by the National Committee of Quality Assurance. We are also a Blue Cross Blue Shield Blue Quality designated physician’s program (BQPP), which means we’re constantly working to provide our patients with high-quality care and more positive outcomes at a lower cost.
It is our hope that these accreditations will help our practice build stronger relationships, and allow us to work together with our patients to provide quality care that will best serve their needs.
- Better relationships between patients and clinical care teams
- Improved quality, patient experience, and staff satisfaction
- Reduced healthcare costs
- Improved patient outcomes
- Patients who are treated in PCMHs tend to receive preventive services and screenings at a higher rate than patients who are not in PCMHs
- Better communication between patients and their families/caregivers
- Enhanced patient access to clinical advice and medical records
- Better management of chronic conditions
- Better overall experience
- High-quality patient outcomes
- Focus on prevention and wellness, acute care, and chronic care
How does a Care Coordinator play a role in your health care as our patient?
The Care Coordinator works in collaboration and continuous partnership with patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources to:
- Improve overall patient satisfaction
- Improve quality of care
- Improve clinical outcomes and reduce costs
- Provide quicker access to appropriate care
- Reduce readmissions
- Reduce unnecessary emergency department visits and hospitalizations
- Reduce inpatient and overall charges
- Significantly decrease medication costs
- Increase use of preventative care measures
- Create and promote a unique care plan that’s developed in coordination with the patient primary care provider, and family/caregiver(s)
- Improve comprehension through patient-friendly communication and education efforts
- Increase opportunity for patients’ self-management & shared decision-making
- Improve access to relevant community resources
- Increase continuity of care by managing relationships with tertiary care providers, transition-in-care, and referrals
- Provide medication reconciliation
Our Care Coordinator is Elizabeth Kenyon and she can be reached at (910) 346-5016.
What is a Health Coach?
A Health Coach helps patients gain the knowledge, skills, tools and confidence to become active participants in their care so that they can reach their self-identified health goals. Health coaching encompasses five principal roles:
- Providing self-management support
- Bridging the gap between clinician and patient
- Helping patients navigate the health care system
- Offering emotional support
- Serving as a continuity figure
Our Health Coach is Anna Crooms and she can be reached at (910) 346-5016.